Problem
A healthcare network needed to reduce appointment drop-offs and handle repetitive FAQ volume across channels while keeping staff focus on critical cases.
Solution
UPNyX built a multilingual healthcare chatbot with FAQ grounding, appointment assistance, and escalation workflows to live agents for sensitive queries.
Stack
- LLM + retrieval pipeline with curated medical-adjacent knowledge scope
- CRM and appointment scheduler integration
- Conversation analytics for drop-off and conversion tracking
Timeline
10 weeks for scoped rollout across website and messaging channels.
Results
39%increase in appointment completion
41%fewer repetitive FAQ tickets
29%faster first response time
17%improvement in patient follow-up rate